FAQS

 

Where does Artist Lane deliver?
We deliver to Australia, New Zealand, the US, Canada, and the UK. Please read our shipping policy for more information regarding delivery timeframes in your country.

Note: European customers might be required to pay for duties, taxes, and other import-related charges. 

What payment methods do you accept?
You can pay for your order via PayPal, Visa, MasterCard, or Afterpay. 

I have a voucher code for a promotional offer. Where can I redeem it?
On the shopping cart page, before you checkout, there is a voucher code box. Please enter your code in this box and select “apply”. Your voucher code will then be applied to your cart. Note: Voucher codes do not apply to sale items and cannot be used in conjunction with other codes.

How long will it take for my order to arrive?
Orders are dispatched from our workshop within 10 business days of the date of purchase. During busy sales or festive periods, orders may take up to 21 business days to be dispatched. Delivery timeframes may vary depending on the couriers. However, the estimated time for shipping within Australia is 7 business days from the date of dispatch.

How do I track my order?
Once your order has been shipped, you will receive your tracking information from our shipping partner, Shippit, to the phone number and email address you provided on your order. Select “Track your package” on the Shippit website and insert your tracking code to find an ETA for your order. You can then track your order on the selected carrier’s website.

Can I cancel or change my order? 
In some cases, we accept cancellations or changes in orders ONLY if you let us know immediately after checkout. For more information refer to our return policy.

What if my artwork is delivered damaged?
Artist Lane will replace or repair any items that are faulty, or have been lost or damaged during transit. To arrange repair or return of a damaged item, please contact us within 24 hours of receipt of your item(s) and provide photos of any faults or damage, including photos of the packaging. 

We will arrange a courier to pick up the item(s) to be returned to us. Please allow 1-3 weeks from the date your items are picked up for your replacement or repaired item(s) to be re-dispatched from our workshop.

What happens if I don’t receive my order?
If you do not receive notification that your order has been dispatched within 10 business days of the date of order, or within 7 business days from the date of receiving your dispatch notification, please contact us via email with your order number.

How do I clean my canvas?
To clean, vacuum gently with a soft brush or wipe with a damp cloth. Do not use cleaning liquids.
Below are instructions to maintain your canvas:

 

 

 

 

 

 

Does the giclée print size include the white margin? 
Yes. Consistent with our product imagery displayed on our website, the sizing of a print does include the white margin.

Do you sell original artwork?
No, we specialise in providing high-quality, authorised reproductions of original art.

Can I purchase a custom-size canvas?
Yes, if you would like to purchase one of our artworks in a size other than the standard sizes listed on our website, please visit our contact page or send us an email with your selected artwork and preferred size. The largest custom sizes we can offer are 150x150cm for giclee prints and 150x200cm for canvas prints.

Do you offer wholesale or trade pricing?
Yes, we offer wholesale pricing to relevant applicants such as interior designers, decorators, retailers, and more. Please visit our wholesale page to enquire about our rates and register your business with us.