FAQS

How long does delivery take?
Purchases are produced and shipped from our warehouses to arrive within 7-14 business days from receipt of your order. During Christmas & festive periods, orders may take up to 21 days.

Where does Artist Lane deliver?
We deliver to Australia, New Zealand, US, Canada and UK. Please visit https://www.artistlane.com.au/shipping/ for more information regarding delivery to these countries.

What if my artwork is delivered damaged?
Artist Lane will happily offer a return for damaged goods only. To return any damaged item, please contact us by email info@artistlane.com.au within 24 hours of delivery. All returned items must be accompanied by a copy of the original receipt. Please allow 1-3 weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.

Can I cancel or change my order?
Our wall art products, excluding excess stock items, are made to order. Therefore, once your order is placed, it is entered into the production queue. We can only accept order cancellations or changes within 8 hours of receipt of original order.

If I order multiple items, will all items be delivered together?
In Australia and US, we have multiple warehouses. Therefore, if you order multiple types of products, you may receive multiple/split deliveries. An Artist Lane representative will contact you if this may be the case with your order.

Do you offer any guarantee?
When purchasing an original piece, we understand that viewing artwork online may not always give you a true representation of the artwork itself.

For piece of mind, Artist Lane offers a 100% money back guarantee (excluding shipping costs) on all original purchases, if it’s not what you had expected. For more information on the steps to take in the unfortunate event that you’re not satisfied with an original artwork, please visit https://www.artistlane.com.au/returns-policy/

Change of mind and incorrect size choice returns on reproduced artwork are not accepted.

Can I purchase larger size canvases?
If you would like to purchase one of our canvases in a size not mentioned, please contact us by email info@artistlane.com.au with your selected artwork and size.

I have a coupon code for a promotional offer. How do I redeem this?
On the final shopping cart screen, before you purchase, there is a coupon code box. Please enter your coupon code in this box and select apply coupon. Your coupon code will then be applied to your cart.

What happens if I don’t receive my order?
If you do not receive your order within 7-14 business days, please contact us by email info@artistlne.com.au with your order number. We will make every effort to recover or reprint your order.

How do I track my order?
Once your order has been dispatched, as Artist Lane representative will email you with the shipping company used and tracking number. You can then use the shipping company’s website to track your order with the tracking number provided.

Do you have wholesale/trade pricing?
Yes, we offer wholesale pricing to relevant applicants such as Interior Designers, Decorators, Retailers and many more. Please visit https://www.artistlane.com.au/wholesale/ to enquire about wholesale accounts.