FAQS

How long does delivery take?
Purchases are produced and shipped from our warehouses to arrive within 5-10 business days from receipt of your order. During Christmas & holiday periods, orders may take up to 21 days.

Where does Artist Lane deliver?
We deliver to Australia, New Zealand, US, Canada and UK. Please visit https://www.artistlane.com.au/shipping/ for more information regarding delivery to these countries.

What if my artwork is delivered damaged?
Artist Lane only guarantees the replacement or repair of any faulty or lost items occurring during the shipping process. To return any damaged item, please contact us by email info@artistlane.com.au within 24 hours of delivery. All returned items must be accompanied by a copy of the original receipt. Please allow 1-3 weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.

Can I cancel or change my order?
In some cases, we can accept cancellations or changes in orders only if you let us know immediately after checkout. For more information refer to our return policy at https://www.artistlane.com.au/returns-policy/.

Do you sell original artwork?
No, we are specialists in providing high-quality reproductions of original art.

Can I purchase larger size canvases?
Yes, if you would like to purchase one of our pieces in a different size than the ones we offer on the website, please contact us by email at info@artistlane.com.au with your selected artwork and preferred size.

I have a coupon code for a promotional offer. How do I redeem this?
On the final shopping cart screen, before you purchase, there is a coupon code box. Please enter your coupon code in this box and select apply coupon. Your coupon code will then be applied to your cart. Note: Coupon codes don’t apply to sale items or in conjunction with other codes.

What happens if I don’t receive my order?
If you do not receive your order after 10 business days, please contact us by email info@artistlane.com.au with your order number. We will make every effort to recover your order.

How do I track my order?
Once your order has been dispatched, we will email you with the shipping company name and tracking number. You can then track your order on the shipping company’s website.

Do you have wholesale/trade pricing?
Yes, we offer wholesale pricing to relevant applicants such as Interior Designers, Decorators, Retailers and many more. Please visit https://www.artistlane.com.au/wholesale/ to enquire about wholesale accounts.

When ordering a print, does the overall size include the white margin?
Yes. Consistent with our product imagery displayed on our website, the sizing of a print does include the white margin.

How do I clean my canvas?
To clean, vacuum gently with a soft brush or wipe with a damp cloth. Do not use cleaning liquids.

Instructions to maintain your canvas: