RETURN POLICY
You can return your damaged item by contacting us here. To facilitate our work, please provide your order confirmation or receipt as well as photographs of the damaged good and packaging along with your request. Faulty items will be fixed or replaced.
Allow 1 to 3 weeks from the day you return your package for your request to be processed. We will contact you with your new tracking information once the new order is on its way.
ADDITIONAL INFORMATION:
- Refunds can take up to 7 working days to be transferred into your account;
- Artist Lane is NOT responsible for any damage after delivery;
- Items from the sale page are not eligible for a refund or exchange;
- If your parcel arrives with signs of damage please reject the delivery. It will be returned to us and we will replace it as soon as possible.
PLEASE NOTE: Every artwork is colour-corrected to match the original piece. Viewing artwork online may not always give you a true representation of the artwork itself. Depending on the device used, the artwork brightness can vary.
RETURN POLICY FOR ORIGINAL ARTWORKS
We want you to love your purchase. At Artist Lane, we strive to ensure our customers feel confident when ordering from us online. Therefore, if for any reason you are not satisfied with your purchase. Please refer to our returns policy below:
We offer a 7-day change-of-mind return policy on original artworks from the date of delivery. Please note commissioned original paintings are not eligible for change of mind return.
To be eligible for a return, the item must be in perfect condition, with no damage to the artwork or packaging. We reserve the right to decline returns if these conditions are not met. The customer is responsible for the return shipping costs.
For your protection, we recommend using registered post or a trackable courier service when returning items, additionally we advise considering insurance to protect against any potential loss or damage during transit. Refunds will be processed only once the original item has been received and inspected by us.